Returns Policy

Returns Policy

        1.Cancel or Change an Order
           You may cancel or change your order before it has been produced or shipped. Once an order is packed or shipped, we are unable to cancel or                  modify it.

⚠️ Customized jerseys (with custom names/numbers) cannot be cancelled or changed once the order is placed. Please double-check your customization before payment.

2. Return Policy
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order. To initiate a return, please contact us with:

  • Your order number

  • The reason for return

  • Relevant photos or videos, if applicable

We will review your request and provide return instructions if approved.

Return Conditions:

  • Items must be unused, in original condition, and in original packaging (including any accessories, manuals, and documents).

  • Items that are stained, damaged, folded, unsealed, or missing parts will not be accepted.

  • Customized products (with customer-selected name/number) are non-returnable and non-refundable unless defective.

  • Items returned without proof of purchase or prior authorization may be refused.

Please contact our Customer Service at flaming@sportscompetitionstore.xyz or WhatsApp +1 (617) 777-7246 to request the return address.

3. Refunds
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 14 business days.

4. Late or Missing Refunds
If you haven’t received your refund yet:

  • First, check your bank account again.

  • Then contact your credit card company; posting may take time.

  • Finally, contact your bank for processing delays.
    If you’ve done all of this and still have not received your refund, please reach out to us at:
    📧 flaming@sportscompetitionstore.xyz
    📞 +1 (617) 777-7246 (also on WhatsApp)

5. Received a Wrong, Damaged, or Defective Item?
If your item arrived damaged, incorrect, or defective, please contact our support team to begin the return or replacement process.

Provide the following information:

  • Order number

  • Proof of purchase

  • Photo or video evidence of the issue

  • Full shipping address

  • Contact phone number

In some cases, photo or video proof is required before approval of refund or exchange.

6. How Long Does the Return Process Take?
Return processing may take up to 14 business days after we receive your item. We will email you once it’s complete.

  • Full refunds will be issued for defective items.

  • For non-defective returns, shipping and handling fees are non-refundable.

7. When Will I Receive My Refund?
Refunds are issued to your original form of payment. Credit card refunds are typically processed by your card-issuing bank within 14 business days. If you haven’t seen the credit posted, please contact your bank or credit card provider.

📧 Contact Information
Email: flaming@sportscompetitionstore.xyz
Phone / WhatsApp: +1 (617) 777-7246